Frequently Asked Questions

You have up to 5 years from the date of the flight to file a claim for delay, cancellation or denied boarding under European legislation.

According to EC Regulation 261/2004, you can receive between €250 and €600 depending on the distance of the flight and the type of incident.

The average time to resolve a claim is 2 to 3 months, although it may vary depending on the complexity of the case and the airline's response.

You will need your boarding pass, booking confirmation, and any communication from the airline about the delay or cancellation. We will guide you through the entire process.

If the airline rejects the initial claim, we evaluate the case and, if appropriate, escalate to the competent authorities or initiate legal action at no additional cost to you.